Shipping Policy

Last updated: 20 July 2026

Thank you for shopping with The Desired. We aim to process, pack and deliver every order safely and efficiently.

This Shipping Policy explains our shipping coverage, delivery timelines, charges and other important information relating to order delivery.

1. Shipping Coverage

The Desired currently ships:

·       Across India

·       To selected international destinations

Availability of international shipping may depend on the destination country, courier serviceability and applicable shipping restrictions.

Customers can confirm whether delivery is available to their location by entering their complete shipping address during checkout.

2. Order Processing

Orders are processed after successful payment confirmation.

Orders are generally processed and dispatched on business days, excluding Sundays, public holidays and other non-working days.

During sales, festivals, promotional periods or periods of unusually high demand, order processing may take longer than usual.

Once an order has been dispatched, customers will receive tracking information through email, SMS, WhatsApp or another available communication method.

3. Estimated Delivery Time

We aim to deliver orders within approximately 3–5 business days.

The delivery timeline begins after the order has been confirmed and processed.

Delivery timelines are estimates and may vary depending on:

·       Delivery location

·       Courier serviceability

·       Weather conditions

·       Public holidays

·       Customs clearance

·       Local restrictions

·       Transportation disruptions

·       Events beyond our reasonable control

International orders may require additional time due to customs processing and the destination country’s import procedures.

A delay in delivery does not automatically make an order eligible for cancellation or refund.

4. Shipping Charges

Shipping charges are calculated at checkout based on factors such as:

·       Delivery location

·       Package weight

·       Package dimensions

·       Selected shipping method

·       Domestic or international delivery

·       Courier charges

The applicable shipping charge will be displayed before the customer completes payment.

Shipping charges may vary between orders and destinations.

5. International Shipping

International customers are responsible for providing complete and accurate shipping and contact information.

International orders may be subject to:

·       Customs duties

·       Import taxes

·       Clearance charges

·       Brokerage fees

·       Local government charges

Unless specifically stated otherwise during checkout, these charges are not included in the product price or shipping fee paid to The Desired.

Any applicable customs duties, taxes or import-related charges must be paid by the recipient directly to the relevant authority or delivery partner.

The Desired does not control or determine customs duties, taxes or customs-clearance timelines.

Customers are advised to check their country’s import requirements before placing an order.

6. Order Tracking

Once an order has been dispatched, tracking details will be shared using the contact information provided during checkout.

Tracking information may take approximately 24–48 hours to become active after dispatch.

Customers are responsible for monitoring their shipment and remaining available to receive the parcel.

7. Correct Shipping Information

Customers must provide accurate and complete shipping details, including:

·       Recipient’s full name

·       Complete address

·       Postal or ZIP code

·       City and state

·       Country

·       Active phone number

·       Correct email address

The Desired will not be responsible for delays, failed deliveries or lost shipments caused by incomplete or incorrect information provided by the customer.

8. Address Changes

Customers should contact us immediately if they need to correct their shipping address.

An address change may be possible only before the order has been packed or dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Additional charges resulting from an address correction or shipment redirection may be payable by the customer.

9. Failed Delivery Attempts

Courier partners may attempt delivery more than once, depending on their operating policy.

If delivery fails because:

·       The recipient is unavailable

·       The recipient refuses the package

·       The address is incorrect or incomplete

·       The customer cannot be contacted

·       Required customs charges are not paid

the order may be returned to The Desired.

The customer may be required to pay additional shipping charges before the order is dispatched again.

Original shipping charges will not be refundable.

10. Refused International Shipments

If an international shipment is refused by the recipient or remains unclaimed because customs duties, taxes or clearance charges were not paid, the customer will be responsible for any return shipping, customs or handling charges imposed on The Desired.

Any further resolution will be subject to the condition in which the parcel is returned and our Refund, Return and Replacement Policy.

11. Delayed Shipments

Delivery delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

·       Customs inspections

·       Courier delays

·       Weather conditions

·       Natural disasters

·       Strikes

·       Government restrictions

·       Public emergencies

·       Remote delivery locations

·       Incorrect shipping information

We will make reasonable efforts to assist customers by coordinating with the courier partner, but we cannot guarantee a specific delivery date.

12. Lost Shipments

An order will not be considered lost solely because its delivery has been delayed.

If the tracking status has not changed for an extended period, customers should contact us with their order number.

We will raise an investigation with the courier partner.

A replacement or another appropriate resolution will be considered only after the courier partner confirms that the shipment has been lost.

13. Damaged Packages

Customers should inspect the outer packaging before accepting delivery.

If the parcel appears opened, torn, wet, crushed or seriously damaged, customers should:

·       Take clear photographs of the parcel.

·       Record a continuous parcel-opening video.

·       Contact us within the period specified in our Refund, Return and Replacement Policy.

Customers should not discard the product, original packaging, shipping label or invoice until the claim has been reviewed.

14. Split Shipments

Orders containing multiple products may occasionally be delivered in separate packages.

Customers may receive separate tracking details for each shipment.

No additional shipping fee will be charged solely because we choose to divide an order into multiple shipments, unless otherwise communicated before dispatch.

15. Ownership and Delivery Confirmation

An order will be considered delivered when the courier tracking system confirms successful delivery to the shipping address provided by the customer.

The Desired will not be responsible for a package after confirmed delivery when it has been received by the customer, a family member, security personnel, receptionist or another person available at the provided delivery address.

Customers should contact us promptly if tracking shows delivery but the parcel cannot be located.

16. Product Packaging

We make reasonable efforts to package jewellery securely to reduce the risk of transit damage.

Packaging style may vary depending on the product, destination and courier requirements.

Product packaging shown in photographs or promotional content may be illustrative and may differ from the packaging used for shipment.

17. Contact Us

For shipping-related questions, delivery assistance or tracking concerns, contact:

The Desired

Email: keyur.yashvitraders@gmail.com    

Phone/WhatsApp: 9662013540
Business Address: 110 Akshar Stadia, Behind Patel avenue, Thaltej, Ahmedabad 380059, Gujarat

Please include your order number when contacting us so that we can assist you efficiently.